In This Guide
Remote support pricing
Remote support runs $80-$150 per hour with no travel charges. Minimum charge typically 30 minutes to 1 hour. Block purchases of 5-10 hours provide discounts of 10-20 percent. Simple issues like email configuration resolve in 30-60 minutes costing $40-$150. Complex troubleshooting takes 2-3 hours running $160-$450.
On-site support costs
On-site visits cost $150-$250 for first hour including travel within metro Sydney. Additional hours run $100-$180. Outside metro areas add travel surcharge $50-$100. New computer setup takes 1-2 hours costing $150-$500. Network configuration runs 2-4 hours totaling $300-$900. Same-day urgent service adds $50-$150 premium.
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Business support packages
Managed IT support starts $150-$300 per user monthly including proactive monitoring, unlimited support calls, priority response, and regular maintenance. Small business packages 5-10 users run $1000-$2500 monthly. Packages typically save 30-50 percent versus ad-hoc hourly support for businesses with regular needs.
After-hours and emergency support
After-hours support between 6pm-8am costs $200-$350 per hour. Weekend support runs $180-$300 per hour. Emergency same-day response adds $100-$200 to standard rates. Critical business systems down get priority scheduling. Some providers include after-hours in managed support packages.
What affects IT support costs
- Service delivery with remote cheaper than on-site
- Problem complexity requiring more diagnostic time
- Response urgency with same-day costing premium
- Location with travel affecting on-site pricing
- Time of day with after-hours costing more
- Business versus home with business rates higher
- Ongoing package versus ad-hoc pricing
$205/hr onsite · $125/hr remote · 5.0 stars on Google · same-day booking · 120+ Sydney suburbs · upfront-pricing promise.