IT Support Sydney CBD: Onsite and Remote Computer Help

Who provides IT support in the Sydney CBD?

Geeks IT Sydney provides onsite and remote IT support for homes and small businesses in the Sydney CBD. Onsite support is $205/hour and remote support is $125/hour, with a one-hour minimum and no call-out fee. To get started, use our online booking page or call 02 7247 6817.

Whether you work from an apartment in the city or a small office in the CBD, you can choose a technician visit or a remote session, depending on the job. For one-off fixes to PCs, laptops and Macs, see computer repairs.

One customer wrote of a computer-repair job: “the technician was punctual, efficient, and resolved everything the same day” — Mukesh, verified Google review.

Onsite visits in CBD offices and apartments

Many CBD office towers ask visitors to sign in at reception or the concierge desk. When you book an onsite visit, tell us the building, the floor and any access requirements so the visit can be arranged around them.

Onsite CBD visits are arranged through the booking page. You tell us what the problem is and where it is, and we confirm a visit time with you directly.

Apartment and strata buildings bring their own network issues. Shared risers, building-supplied internet, and rules about what you can change in common areas can all affect Wi-Fi and cabling. Where a problem sits with the building's own network, we can help you work out what is yours to fix and what to raise with your building manager or strata.

Besides the CBD itself, we cover nearby inner-city areas including Pyrmont, Ultimo, Surry Hills, Barangaroo and Haymarket.

IT support for small CBD offices: Microsoft 365, backups and security

For a small CBD office — especially one on a shared-floor or serviced-office network with hot-desking laptops — we check (charged at the hourly rate):

• Which Microsoft 365 accounts, mailboxes and licences are in use, and whether anyone who has left still has access.
• Whether multi-factor authentication is turned on for staff accounts.
• Whether backups exist and whether a file can actually be recovered from them.
• Whether shared and hot-desking laptops are kept updated.
• Which parts of the network belong to your office and which are run by the building or serviced-office operator.

Multi-factor authentication, backups and keeping devices updated are part of the Australian Cyber Security Centre's Essential Eight.

If you want ongoing coverage rather than jobs as they come up, see our business IT support plans for managed options.

Remote or onsite IT support in the CBD?

Many problems can be fixed over a secure remote session, which costs less. Others need a technician at your desk or in your office. Here is how the two usually compare:

Each job is charged at the hourly rate for the way it is done, onsite or remote. We do not repair individual components on circuit boards.

Some setup jobs, such as printers, new devices and parts of Wi-Fi setup, can be started remotely, with a visit only if hands-on work is needed. If you are not sure whether your problem needs a visit or can be sorted remotely, describe it on our contact page and we will point you to the right option.

Read more about remote support or remote vs onsite support, or book a visit if you would rather have someone come to you.

Is there a call-out fee or minimum charge in the Sydney CBD?

There is no call-out fee. Onsite support is $205/hour and remote support is $125/hour, with a one-hour minimum for both.

How does a remote support session work?

You approve the connection before the technician can see your screen, and you can watch the work as it happens. You can end the session at any time.

Do you come to serviced offices and co-working spaces in the CBD?

Yes — onsite visits cover serviced offices and co-working spaces in the CBD. When you book, include the building, floor and any sign-in requirements.