Book Remote Support
Prefer to call? 02 7247 6817
What We Fix Remotely
Our remote technicians resolve these common issues quickly and securely, without needing to visit your home or office.
Software Issues & Crashes
Application errors, freezing programs, and OS crashes diagnosed and fixed remotely in real-time.
Email Problems
Outlook, Gmail, and email client setup, sync issues, missing emails, and configuration errors resolved.
Virus & Malware Removal
Deep remote scans, complete malware removal, and security hardening to protect your system.
Slow Computer Diagnosis
Performance analysis, startup cleanup, resource monitoring, and optimization done remotely.
Printer & Device Setup
Printer driver installation, wireless printer setup, and peripheral configuration via remote access.
Software Installation
Office, antivirus, drivers, and business applications installed and configured correctly on your machine.
Windows/Mac Updates & Errors
Failed updates, error codes, and system update loops troubleshot and resolved remotely.
Password & Account Recovery
Locked accounts, forgotten passwords, and two-factor authentication issues resolved securely.
How Remote Support Works
Four simple steps to get your tech issue fixed from wherever you are.
Book Online or Call
Tell us about your issue. Book online in 60 seconds or call us directly.
We Send a Secure Link
You receive a one-time secure connection link via email or SMS.
We Connect to Your Screen
Click the link and our technician securely views your screen with your permission.
Problem Fixed
We diagnose and fix the issue in real-time. Most problems resolved in under 30 minutes.
When to Choose Remote vs On-Site
Not sure which option is right for you? Here's a quick guide to help you decide.
Remote SupportBest for software & digital issues
- Software issues & crashes
- Email setup & troubleshooting
- Virus scans & malware removal
- Windows/Mac updates & errors
On-Site SupportBest for hardware & physical issues
- Hardware replacements & repairs
- Screen & display problems
- Network & WiFi setup
- New computer setup & data transfer
Why Choose Geek Sydney
Fast, secure, and expert remote IT support you can trust.
Instant Connection
No waiting for a technician to arrive. We connect to your computer within minutes of your booking.
Secure & Private
Encrypted connections with your full permission required. We only see what you allow, and access ends when the session does.
Expert Technicians
Certified IT professionals with years of experience in remote troubleshooting for Windows and Mac systems.
No Fix, No Fee
If we can't resolve your issue remotely, you don't pay a cent. Zero risk, guaranteed.
Frequently Asked Questions
Everything you need to know about our remote IT support service.
After you book, we send you a secure one-time link via email or SMS. You click the link, which allows our technician to securely view and control your screen with your permission. We then diagnose and fix the issue in real-time while you watch. The connection ends automatically when the session is complete.
Absolutely secure. We use encrypted, industry-standard remote access tools. You must grant permission before we can see your screen, and you can see everything we do in real-time. You can revoke access at any time, and the connection is automatically terminated when the session ends. We never access files beyond what's needed for the repair.
Most software-related issues can be fixed remotely, including: application crashes, email problems, virus and malware removal, slow computer performance, software installation, Windows/Mac update errors, printer setup, password recovery, and account issues. Hardware problems that require physical access will need an on-site visit.
Most remote support sessions are completed within 15-30 minutes. More complex issues like virus removal or system optimization may take 30-60 minutes. We'll give you a time estimate before we start, and you'll see exactly what we're doing throughout.
Remote support is $125 per hour with a one-hour minimum. The final cost depends on the complexity of the issue. We always provide a clear quote before work begins.
If we determine your issue requires hands-on work (such as hardware repair), we'll let you know immediately and can arrange an on-site visit at your convenience. You won't be charged for the remote session if we can't fix it remotely. See our Computer Repairs page for on-site service details.
Remote Support Across Sydney & Beyond
We serve customers across Sydney and all of Australia via remote support.
Remote support available Australia-wide — no matter where you are, we can help.