Frequently Asked Questions

Our on-site computer repair rate is $205 per hour with a 1-hour minimum for all on-site services. This covers the technician's time including travel to your location, diagnosis, and the repair itself. Parts are quoted separately if replacement components are needed. Most common repairs — such as virus removal, slow computer fixes, software issues, and basic hardware replacements — are completed within one hour, so you'll typically pay just $205 all up.

No. Our $205 hourly rate covers everything — travel to your location, diagnosis, and the repair work. There are no hidden call-out fees, diagnostic charges, or surprise costs added to your bill. What we quote is what you pay. We believe in transparent, upfront pricing so you always know exactly what you're paying for before we start any work.

Remote support is $125 per hour with a 1-hour minimum. Our technician connects to your computer securely via screen sharing and resolves software issues, email problems, slow performance, printer configuration, and more — all without needing to visit your home or office. It's a faster, more affordable option for problems that don't require hands-on hardware work. Most remote sessions are completed within a single hour.

We accept cash, credit cards (Visa, Mastercard, AMEX), debit cards, and bank transfer. Payment is collected after the service is complete and you're satisfied with the result. For business clients, we can arrange invoicing with net-14 or net-30 payment terms depending on the arrangement. We never ask for payment upfront — you only pay once the job is done.

Yes, our minimum charge is one hour — $205 for on-site services or $125 for remote support. The good news is that most common issues are resolved within this first hour, so the minimum charge is often the total cost. If a job runs over the hour, we bill in fair increments and always keep you informed of the time as we go.

Yes, if replacement parts are needed — such as a hard drive, SSD, RAM, screen, or power supply — these are quoted at cost price with no markup. We'll always tell you the exact parts cost before proceeding, so there are never any surprises on your bill. If you'd prefer to source parts yourself, we're happy to install them for you at our standard hourly rate.

You can book online through our booking page, or call us directly on 02 7247 6817. Our online booking system lets you choose a date and time slot that suits your schedule. We offer same-day appointments when you book before 2pm, so if you need help urgently, we can usually have a technician at your door within a few hours of your call.

Yes. Book before 2pm and we'll have a technician at your door the same day. We service 120+ suburbs across Sydney, from the North Shore to Western Sydney, the Eastern Suburbs, and everywhere in between. Same-day availability is subject to technician schedules, but we fulfil the vast majority of same-day requests. For truly urgent situations, call us directly and we'll prioritise your booking.

We cover 120+ suburbs across Greater Sydney including the CBD, North Shore, Northern Beaches, Inner West, Western Sydney, Parramatta, Penrith, Blacktown, South Sydney, South-West Sydney, Liverpool, Hurstville, and the Eastern Suburbs including Bondi and surrounding areas. We also extend to the Central Coast, Blue Mountains, and Wollongong. Check our Service Areas page to confirm we cover your specific suburb.

We come to you. All our services are performed on-site at your home or office. There's no need to disconnect your computer, pack it into your car, or drop it off at a shop. Our technician brings all the tools and diagnostic equipment needed to fix your issue right where you are. This also means we can see your full setup and address any related problems at the same time.

We're available 7 days a week, 8am to 8pm. This includes weekends and public holidays at no extra charge. For urgent issues outside these hours, give us a call on 02 7247 6817 and we'll do our best to accommodate your request. We understand that computer problems don't wait for business hours, so we try to be as flexible as possible.

Most common repairs are completed within 1-2 hours on-site. This includes virus removal, slow computer fixes, software troubleshooting, WiFi setup, and basic hardware replacements like RAM or SSD upgrades. We'll give you a clear time estimate before starting any work. More complex issues like data recovery from a damaged drive or motherboard-level repairs may take additional time, and we'll always keep you informed of progress.

We fix everything from hardware failures (power supply, motherboard, RAM, hard drive, graphics card) to software issues (crashes, blue screens, slow performance, virus infections, Windows errors, driver problems). We handle Windows PCs, custom-built gaming rigs, and all major brands including Dell, HP, Lenovo, Asus, and Acer. Whether your computer won't turn on, keeps crashing, is running painfully slow, or has any other issue — we've seen it before and we can fix it.

In most cases, yes. A computer that won't power on is usually caused by a failed power supply, a motherboard issue, a loose internal connection, or a faulty power button. Our technician will diagnose the exact cause on-site using professional testing equipment and fix it right there, or quote for replacement parts if needed. Even if the motherboard has failed, we can often recover your data before recommending a replacement.

Absolutely — slow computers are one of our most common fixes. The usual culprits include a failing hard drive, insufficient RAM, malware running in the background, too many startup programs, or an outdated operating system. An SSD upgrade can often make an old, sluggish computer feel brand new, and we can do this on-site in under an hour. We'll diagnose exactly what's causing the slowness and recommend the most cost-effective solution to get you back up to speed.

Yes — we repair Dell, HP, Lenovo, Asus, Acer, Microsoft Surface, Samsung, Toshiba, and custom-built PCs. We also repair Apple Macs including MacBook, iMac, Mac Mini, and Mac Pro (see our Mac & Apple section below for more details). No matter the brand, age, or model of your computer, our technicians have the expertise and parts access to get it working again.

Yes, all repairs come with a 30-day warranty covering both parts and labour. If the same issue recurs within 30 days of our visit, we'll come back and fix it at no additional charge. This gives you complete peace of mind that the repair is done properly. Replacement parts also carry their own manufacturer warranty, which is typically 12 months or longer depending on the component.

Laptop screen replacements are charged at our standard $205/hour labour rate plus the cost of the replacement screen. Screen prices vary by model — typically $100-$300 for the part depending on the laptop brand and screen resolution. We'll provide you with an exact total quote before we start any work, so you can make an informed decision. Most screen replacements are completed within one hour of on-site work.

Yes, SSD and RAM upgrades are among our most popular services — and one of the best value-for-money improvements you can make to an ageing laptop. An SSD upgrade can dramatically speed up boot times and overall responsiveness, often making a 5-year-old laptop feel brand new. We'll check your specific model's upgrade compatibility, recommend the right components, and install everything on-site. Typical upgrade costs are the hourly rate plus parts at cost price.

We assess liquid damage on-site and can often save laptops that have had water, coffee, or other liquid spills. Success depends heavily on the severity of the damage and how quickly you powered off the device after the spill. We'll give you an honest assessment — if the repair cost would exceed the value of the laptop, we'll tell you straight up. The most important thing is to turn off your laptop immediately after a spill and avoid trying to charge it, as this can cause further short-circuit damage.

Yes, we repair and service gaming laptops from all major brands including MSI, Asus ROG, Razer, Alienware (Dell), Lenovo Legion, and Acer Predator. Common gaming laptop services include GPU thermal paste replacement, fan cleaning and replacement, performance optimisation, SSD upgrades for faster game loading, and resolving overheating issues. Gaming laptops run hot by nature, so regular thermal maintenance can significantly extend their lifespan and improve frame rates.

We'll always give you an honest recommendation based on the specific situation. As a general rule, if repair costs would exceed 50-60% of the laptop's replacement value, a new machine often makes more sense. However, many laptops that feel "old and slow" just need an SSD upgrade and a RAM boost — which can give them several more productive years for a fraction of the cost of a new laptop. Our technician will assess your machine, explain your options clearly, and let you make the final call.

Yes, we're experienced with all Apple devices including MacBook Air, MacBook Pro (all generations including the latest M-series), iMac, Mac Mini, and Mac Pro. Our services cover everything from screen replacements and battery swaps to logic board diagnostics, macOS reinstallation, data recovery, and performance optimisation. We bring all the necessary tools and can complete most Mac repairs on-site at your home or office.

Yes, we service all Apple Silicon Macs including M1, M2, M3, and M4 chips. While Apple's M-series architecture integrates more components onto a single chip (meaning some parts like RAM and storage can't be upgraded after purchase), we can still handle the vast majority of repairs, troubleshooting, and software issues. This includes macOS recovery, data migration, peripheral setup, performance tuning, and external storage solutions.

We use high-quality compatible parts that meet or exceed Apple specifications. This approach keeps your costs significantly lower than Apple Store pricing while maintaining the quality and reliability you expect. For components like screens, batteries, and cables, we source from reputable suppliers who provide parts with quality guarantees. We'll always discuss the parts options with you before proceeding, so you can make an informed choice.

In most cases, yes. Whether it's a failed SSD, corrupted macOS installation, a Mac that won't boot past the Apple logo, or a machine that's completely dead, we have the tools and experience to recover your files. For older Macs with removable drives, recovery is usually straightforward. For newer M-series Macs with soldered storage, we use specialised techniques including Target Disk Mode and DFU recovery. See our Data Recovery page for full details.

MacBook screen repairs are charged at our standard $205/hour labour rate plus the cost of the replacement screen. Screen prices vary significantly by model — an older MacBook Air screen might be $150-$250 for the part, while a newer MacBook Pro Retina display can be $300-$500+. We'll inspect your MacBook, identify the exact screen model needed, and provide you with a complete quote before any work begins. There are no surprises.

Yes, we handle both logical failures (corruption, accidental deletion, formatting, partition loss) and physical failures (clicking or grinding drives, head crashes, motor seizure). Success rates depend on the type and severity of failure, but we successfully recover data in the majority of cases. We use professional-grade recovery tools and techniques that go far beyond what consumer software can achieve. For severe physical damage requiring clean-room work, we can refer you to a specialist lab partner.

Simple logical recoveries — such as accidentally deleted files, formatted drives, or corrupted partitions — are often completed same-day, sometimes within a couple of hours. Physical recoveries from damaged or failing drives may take 2-5 business days depending on the severity of the damage and the amount of data involved. We'll give you a realistic timeframe after our initial assessment and keep you updated throughout the process.

Absolutely. All data is handled with strict confidentiality throughout the entire recovery process. We never access, view, or copy personal files beyond what's technically necessary to verify the recovery was successful. Your privacy is paramount to us. For business clients with specific compliance requirements (such as healthcare or legal firms), we can discuss additional data handling protocols to meet your obligations.

Stop using it immediately. A clicking or grinding noise from a hard drive is a serious warning sign that the read/write heads are failing or have crashed. Continued use can cause permanent, irrecoverable data loss as the heads physically damage the disk platters where your data is stored. Power off your computer right away, do not attempt to restart it, and call us on 02 7247 6817 for a data recovery assessment. The sooner we look at it, the better your chances of a successful recovery.

Common signs of a virus or malware infection include: extremely slow performance that appeared suddenly, unexpected pop-up windows or advertisements, programs opening or closing on their own, your web browser redirecting to strange websites, files missing or encrypted with ransom demands, your antivirus software being disabled without your knowledge, and unusually high CPU or network usage. If you notice any of these symptoms, call us on 02 7247 6817 immediately — the sooner we address it, the less damage it can cause.

We assess ransomware infections and attempt data recovery where possible. While decryption isn't always achievable (it depends on the specific ransomware variant), we can often recover unencrypted files, restore from shadow copies, and in some cases use known decryption tools for older ransomware strains. Regardless of the outcome, we will completely clean your system, secure it against future attacks, and set up proper backup solutions so you're protected going forward. We also provide guidance on whether paying a ransom is advisable (spoiler: it rarely is).

Yes, every virus removal service includes comprehensive security hardening. We install and configure effective antivirus software (we'll recommend the best option for your needs and budget), update your operating system and all critical software, configure your firewall, set up browser security to block malicious websites, and remove any potentially unwanted programs. We also take the time to educate you on common phishing tactics and safe browsing habits so you can avoid future infections.

Yes. While Macs are less frequently targeted than Windows PCs, they absolutely can and do get malware, adware, spyware, and other threats. In recent years, Mac-specific malware has increased significantly as Apple's market share has grown. Common Mac threats include adware that hijacks your browser, fake system optimisation tools, and credential-stealing trojans. We remove Mac-specific threats, configure macOS's built-in security features (Gatekeeper, XProtect), and set up additional protection measures where appropriate.

Yes. We diagnose whether the issue is your router, WiFi coverage, network congestion, internal wiring, device configuration, or your ISP plan itself. We then fix whatever's within our control — this includes optimal router placement and configuration, WiFi channel selection to avoid interference from neighbours, firmware updates, DNS optimisation, and if needed, recommending and installing a mesh WiFi system or better router. We'll also run speed tests before and after so you can see the measurable improvement.

Yes, we install and configure mesh WiFi systems from all major brands including Google Nest WiFi, Netgear Orbi, Ubiquiti UniFi, TP-Link Deco, Linksys Velop, and more. We optimise node placement for complete, seamless coverage throughout your home and eliminate dead spots. If you're not sure which mesh system is right for your home, we'll assess the size and layout of your property and recommend the best option for your needs and budget. Most mesh installations are completed within one hour.

Absolutely. We handle NBN modem configuration, router setup, WiFi optimisation, and speed testing to ensure you're getting the performance your plan promises. We work with all providers — Telstra, Optus, TPG, Aussie Broadband, Superloop, iiNet, Belong, and more. Whether you're setting up a new NBN connection, upgrading your plan, or troubleshooting poor speeds on an existing connection, we'll make sure everything is configured correctly and running at its best.

Yes, using mesh WiFi nodes, outdoor-rated access points, or point-to-point wireless bridges depending on the distance and layout of your property. For nearby structures (under 30 metres), a mesh node or outdoor access point usually does the job perfectly. For longer distances or separate buildings, a dedicated wireless bridge provides a strong, stable connection. We'll assess your property, recommend the most cost-effective solution, and install everything so it's working reliably before we leave.

Yes, we provide managed IT support including proactive monitoring, helpdesk support, network management, security updates, patch management, backup monitoring, and regular maintenance. Managed plans are custom-quoted based on your business size, number of users, and specific needs. Having a managed IT partner means issues are caught and resolved before they impact your team's productivity. Contact us for a no-obligation discussion about what a managed plan would look like for your business.

Ad-hoc business IT support is charged at our standard $205 per hour on-site rate, same as residential services. For ongoing managed IT support plans, we provide custom quotes based on the number of users, complexity of your environment, and the level of service required. Managed plans provide predictable monthly costs and typically work out significantly cheaper than ad-hoc support over time. Call us to discuss a tailored plan for your business.

Yes, we handle migrations to Microsoft 365, Google Workspace, and other cloud platforms. We plan, execute, and support the entire transition to minimise disruption to your business operations. This includes email migration, file and document migration, user training, and post-migration support to ensure everything is running smoothly. We've migrated businesses from on-premises servers, legacy email systems, and competing cloud platforms — so whatever your current setup, we can manage the move cleanly and efficiently.

Yes, we set up and support remote working infrastructure including VPN connections, remote desktop access (RDP, TeamViewer, AnyDesk), cloud collaboration tools (Microsoft Teams, Zoom, Slack), and ensure home offices are properly configured and secured for business use. We can also provide ongoing helpdesk support for remote staff who need technical assistance. With more Sydney businesses adopting hybrid work models, we help ensure your team stays productive and secure regardless of where they're working from.

We work with businesses from sole traders right through to companies with 100+ employees across Sydney. Our sweet spot is small to medium businesses with 5-50 staff who need reliable, professional IT support without the cost of a full-time in-house IT hire. We're large enough to handle complex multi-site setups, but small enough to provide genuinely personal service where you'll know your technician by name. Whether you're a startup, a growing SME, or an established business, we'll tailor our support to match your needs and budget.