IT Support Costs Sydney: 2026 Service Pricing Guide
Service: IT Support & Help
IT support costs vary by service delivery method, problem complexity, and response time requirements. Understanding typical Sydney pricing helps budget for technical support and evaluate service packages from different providers.
Remote support pricing
Remote support runs $80-$150 per hour with no travel charges. Minimum charge typically 30 minutes to 1 hour. Block purchases of 5-10 hours provide discounts of 10-20 percent. Simple issues like email configuration resolve in 30-60 minutes costing $40-$150. Complex troubleshooting takes 2-3 hours running $160-$450.
On-site support costs
On-site visits cost $150-$250 for first hour including travel within metro Sydney. Additional hours run $100-$180. Outside metro areas add travel surcharge $50-$100. New computer setup takes 1-2 hours costing $150-$500. Network configuration runs 2-4 hours totaling $300-$900. Same-day urgent service adds $50-$150 premium.
Business support packages
Managed IT support starts $150-$300 per user monthly including proactive monitoring, unlimited support calls, priority response, and regular maintenance. Small business packages 5-10 users run $1000-$2500 monthly. Packages typically save 30-50 percent versus ad-hoc hourly support for businesses with regular needs.
After-hours and emergency support
After-hours support between 6pm-8am costs $200-$350 per hour. Weekend support runs $180-$300 per hour. Emergency same-day response adds $100-$200 to standard rates. Critical business systems down get priority scheduling. Some providers include after-hours in managed support packages.
What affects IT support costs
- Service delivery with remote cheaper than on-site
- Problem complexity requiring more diagnostic time
- Response urgency with same-day costing premium
- Location with travel affecting on-site pricing
- Time of day with after-hours costing more
- Business versus home with business rates higher
- Ongoing package versus ad-hoc pricing
Sydney IT support cost examples
Real pricing scenarios
A Bondi user paid $120 for remote virus removal taking 90 minutes. A Newtown business paid $280 for on-site network printer setup and configuration. A Pyrmont office paid $1800 monthly for managed support covering 8 users. A Randwick home paid $200 for new computer setup and data migration. A North Sydney firm paid $450 for emergency after-hours server repair.
FAQs
Q1: What is included in hourly IT support rates?
Hourly rates include diagnosis, repair, testing, and brief explanation. Does not include hardware or software purchases unless specified. Travel time typically included in on-site minimum charge. Follow-up questions within reason included.
Q2: Are IT support costs tax deductible?
Business IT support fully tax deductible as operating expense. Home office users may claim proportion based on business use. Keep invoices for tax time. Consult accountant for specific situation.
Q3: Can I get flat-rate pricing instead of hourly?
Some tasks like computer setup offer flat rates. Troubleshooting typically hourly until problem identified. Managed support packages provide predictable monthly costs. Discuss pricing preferences when booking service.
Get transparent IT support pricing
IT support in Sydney typically costs $80-$250 per hour depending on delivery method and timing. Managed packages offer predictable monthly costs for businesses. Professional service includes diagnosis, repair, testing, and prevention advice. Available across CBD, Inner West, Eastern Suburbs, and North Shore. Service: IT Support & Help